Transducers Direct Terms and Conditions

Transducers Direct, LLC

12115 Ellington Court
Cincinnati, OH 45249 USA

Phone: 1(513) 583-9491
Fax: 1(513) 583-9476

Transducers Direct Privacy Statement »

Credit Application & Processing

Orders can be placed using credit cards issued by a USA bank, wire transfer, or on credit (once approved by Transducers Direct)

Standard Credit Terms: Net 30 Days

If your company would like to set up a Net 30 account with Transducers Direct, LLC, you may provide your trade reference sheet or download our credit application from our website:

  • All fields are to be completed, email addresses are required for references and the application is to be signed.
  • If you would like to submit your own credit reference sheet, please be sure all information is current so that we may process your application as quickly as possible. Email addresses are required for references.
  • Please allow up to 10 business days from when the credit application is received for an account to be set up. If your order needs to be received sooner, we do accept credit card payments.
  • Please email completed credit application or trade reference sheet to Sales@TransducersDirect.com.

Placing An Order

You can place an order via the Transducers Direct web site for direct shipment worldwide. You can also email, or call us directly to place an order.

To place an order via the website, you must supply a valid billing and shipping address. All payments are accepted in US dollars and by credit card or PayPal. We accept American Express, Visa, MasterCard, and Discover cards issued by a USA bank.

The website ordering system cannot accommodate purchase orders at this time. International customers are responsible for all duties and taxes incurred on a shipment as well as any wire transfer fees associated with the order.

Order Processing

When you submit your order via the website and proceed to the checkout, your credit card and sales transaction information is encrypted using 256-bit Secure Socket Layer technology and sent to Cybersource’s transaction server. The server then sends the data through the authorization network to the appropriate card issuer’s bank over a secure, proprietary connection. Your billing address and phone number will be compared to what is on file with your credit card bank. Incorrect information may cause a delay in processing your order.

When the authorization process is complete – after about five seconds – you will receive an approval or decline response on the screen.

Once we have received and processed your order, Transducers Direct will email you an Acknowledgement listing your ship date. We will also email you a copy of the invoice and tracking number when your order ships. When an order is submitted before 4:00 PM EST, we will make every attempt to ship your order the same day. Transducers Direct does not ship products on weekend days. Due to carrier restrictions, we cannot deliver to P.O. boxes. All shipments are subject to inventory availability.

Blanket Purchase Orders must state all products to be delivered in a 12-month period starting from the first release date with a maximum of 8 releases over the period. If 90% of the total amount of product is not released to be delivered over a 12-month period, The Company will bill the difference in piece price from the purchase order price versus the actual quantity delivered.

No terms or condition on the Buyer’s purchase order or any other instrument, agreement or understanding shall be binding on Transducers Direct unless agreed to in writing.

Pricing

All prices are subject to change without notice in the event of any changes in cost of materials or labor, specifications, quantities, delivery schedules, customs duties, other factors beyond Transducers Direct’s control. Further, prices payable by the Buyer shall be subject to immediate increase should Transducers Direct as a result of governmental action or regulation incur additional duties, tariffs or restrictions on products sold hereunder, or on the raw materials that are used in making such products.

Unless otherwise stated, all payments are to be of U.S. currency and due within thirty (30) days from date of invoice.

Shipping Methods & Charges

Our standard carriers are UPS and FedEx. Other carriers are available for an additional fee/charge. Shipping charges are displayed at checkout and on the Acknowledgement and are determined by the delivery time (ground, 2-day, next day), size and weight of the package. A nominal shipping and handling charge is also included in the shipping charges.

Shipments are not insured unless requested by the customer.

Shipments are Incoterms EX WORKS, and title to goods passes to Buyer upon delivery to carrier.

For International Orders, the customer is responsible for all international shipping charges, taxes and duties incurred.

Sales Taxes

Transducers Direct requires a valid Tax-Exempt certificate on file for all customers who are tax exempt in advance of order processing, otherwise we are required by law to add sales tax to your order.

Additionally, Transducers Direct is obligated by law to collect sales tax for any order that has previously shipped, that should have been charged sales tax and was not. If the Buyer is charged sales tax in error the Buyer must notify Transducers Direct within 14 days of the invoice date to receive a credit. After 14 days the sales tax cannot be refunded.

30-Day Money Back Guarantee

Transducers Direct will exchange or refund a standard product unconditionally within 30 days of the purchase date. The product must be returned in original condition with all product documentation, cables, etc. included. Transducers Direct reserves the right to refuse credit if a product is not in resale condition and/or a re-stock fee may apply. Credit will be issued for the price of the product only and will not include shipping and handling charges.

Product Warranty

Transducers Direct products carry a 1-year warranty against defects in materials and workmanship. If a product fails to perform within recommended specifications within 1 year from date of purchase, we will repair or replace the product at our option.

Transducers Direct shall not be liable for incidental or consequential damages. Customers shall hold Transducers Direct harmless of all damages and costs whether based on tort or breach of contract and/or warranty.

Transducers Direct shall not be responsible for any labor or other charges in connection with the removal of a product deemed to be defective or for installation or replacement of a defective product

Returns

To return a product, simply call (513-583-9491) or email your request to Customerservice@transducersdirect.com to obtain Return Merchandise Authorization (RMA) number.

No product shall be returned without prior authorization (RMA). If authorized, the transportation charges shall be prepaid to Transducers Direct, Cincinnati, Ohio. Unauthorized returns will not be accepted.

All non-standard parts are subject up to 100% restocking fee. Standard parts are subject up to 25% restocking fee.

Security

Transducers Direct is committed to protecting your credit card and company information against misuse. Passwords are stored in an encrypted form on our database server. Credit card information is encrypted using 256-bit Secure Socket Layer (SSL) technology and transmitted to Cybersource’s transaction server. We do not store credit card information on our server.

Transducers Direct, LLC is not responsible for misuse of our site’s ordering system by your company’s employees. Maintaining your password’s security is your responsibility. Credit card orders received by us are considered authentic. If you suspect any fraudulent use of your credit card at our site, please contact us as well as your credit card issuer immediately so that your account can be placed on hold.

Privacy

Contact information is used to process orders and send information about Transducers Direct to our customers. We do not share or sell contact information. Users can cancel subscription to our newsletter at any time by sending your request to Customerservice@transducersdirect.com. Our privacy policy is viewable online via the Terms & Conditions page on our website.

Liability

Transducers Direct is not an expert in the customer’s technical field and therefore does not warrant the suitability of its product for the application selected by the customer. Accordingly, Transducers Direct assumes no liability in applications where failure of this product could result in personal injuries or death, nor does Transducers Direct warrant or maintain liability for any contracted services in association with its products including but not limited to oxygen cleaning.

Compliance with Economic Sanctions and Export Controls

Customer acknowledges that the Products and related technical data and services are subject to the economic sanctions and export control laws of the United States, including the U.S. Export Administration Regulations (EAR) and economic sanctions regulations of the U.S. Office of Foreign Assets Control (OFAC). Customer agrees to comply with all relevant laws concerning export controls and economic sanctions, and will not export, re-export, or transfer the Products or related technical data and services in contravention of U.S. or other applicable law. Customer agrees not to export, re-export, or transfer the Products or related technical data and services to any restricted country or territory (including, as of the date of this Agreement, Crimea, Cuba, Iran, North Korea, and Syria), entity, or person for which an export license or other governmental approval is required, unless such license or authorization has been properly obtained and the Company has given prior written approval.

Dodd-Frank Act:

All of our suppliers are required to be compliant with Section 1502 of the Dodd-Frank Act. We require all materials purchased to be free of the DRC Conflict Minerals as outlined within the Act.

Copyright

Worldwide copyright laws and treaty provisions protect the Transducers Direct, LLC Internet site. None of the materials appearing on Transducersdirect.com may be copied, reproduced, modified, published, uploaded, posted, or distributed in any form or by any means other than as described by Transducers Direct, LLC or with Transducers Direct, LLC prior written permission. All rights not expressly granted herein are reserved.

Trademark

Transducers Direct, LLC™ is a registered trademark of Transducers Direct, LLC in logo and text form. It may not be used without the exclusive permission of Transducers Direct, LLC.

CirrusSense™ is a registered trademark of Transducers Direct, LLC in logo and text form. It may not be used without the exclusive permission of Transducers Direct, LLC.

These Terms & Conditions constitute the entire agreement between the Buyer and Transducers Direct and no revision or amendment shall be binding unless in writing and signed by an authorized representative of Transducers Direct.